The Reckoner

A worked example. Make it yours.

Copy the numbers from your host's Service Level Agreement, list the outages you saw, and the Reckoner works out each month's uptime, the credit the agreement promises and the last day to claim it. Nothing is stored unless you press Save.

Docket Pass: $1.95 a month or $19.50 a year · Free during preview: every Pass feature is on and nobody is charged. During preview every case reckons up to 500 outages. When checkout opens, free cases reckon up to 15 and the Docket Pass keeps the 500, 10 saved cases and the downloads.

Start from a blank sheet

1 The promise Service a name for you, e.g. "Shared hosting, main site"

Promised uptime %

Monthly fee $ for the covered service

Time zone of your times

2 The credit table

From the SLA's credit table: when monthly uptime is below a figure, the credit is a percent of the monthly fee.

Row	Uptime below %	Credit % of fee
1
2
3
4
5

3 The fine print

Credit cap % most say 100 or less

Shortest outage that counts minutes

Announced maintenance does not count (lines tagged [maint]) Outages you caused do not count (lines tagged [mine])

Claim within days

Counted from

4 What went down

One outage per line, in your time zone: 2026-09-04 13:10 to 14:52 note. Crossing midnight: 2026-09-30 22:15 to 2026-10-01 00:45. Tag [maint] or [mine] anywhere in the note. Take the times from your monitor's alerts, the host's status page or your own notes. Lines starting with # are skipped.

Times are read in the zone you picked. Nothing leaves this page except to this site.

The count

$1.50 to claim

2 months · 4 lines read · 1 finished month with a credit to claim · plus $1.50 so far in a month still running

Your host's agreement decides. The Reckoner applies the numbers you typed; it is not legal advice.

October 2026

Credit owed

Allowed: 44 min 38 s
Counted: 3 h 27 min
Uptime: 99.5362%
Credit: $1.50 10%
Claim by: 2026-11-30 29 days left

44,640 minutes in the month · 2 h excluded · uptime below 99.9% (credit row 1)

Counted Excluded Below minimum

November 2026

Month still running · $1.50 so far

Allowed: 43 min 16 s
Counted: 45 min
Uptime: 99.8959%
Credit: $1.50 10%
Claim by: 2026-12-30 59 days left

43,260 minutes in the month · uptime below 99.9% (credit row 1)

Counted Excluded Below minimum

Notes on the count

R5Excludedline 2 Excluded by the SLA settings (announced maintenance): 2 h not counted.
R7Minimumline 3 Shorter than the SLA minimum of 5 min (3 min): not counted.
R8Splitline 4 Crosses into another month: 1 h 45 min counted in October 2026.
R8Splitline 4 Crosses into another month: 45 min counted in November 2026.
R9Month November 2026 is not over yet: figures so far, measured against the whole month. Claim once it ends.

Every line, as read

Line	From	To	Length	Status	Note
1	2026-10-04 13:10	2026-10-04 14:52	1 h 42 min	Counted	order page showed a server error
2	2026-10-17 01:00	2026-10-17 03:00	2 h	Excluded maint	upgrade announced by email a week before
3	2026-10-21 09:40	2026-10-21 09:43	3 min	Below minimum	short blip
4	2026-10-31 22:15	2026-11-01 00:45	2 h 30 min	Counted	database connection errors

The claim, ready to send

Copy it into your host's support ticket or email. Fill in the bracketed parts. The Reckoner sends nothing.

Subject: Service credit request, Shared hosting, bakery website, October 2026

Hello,

Under the uptime commitment in your Service Level Agreement ([SLA section or link]), I am requesting a service credit for Shared hosting, bakery website on account [account number] for October 2026.

The service was unavailable during these periods (times are Eastern (New York)):
- 2026-10-04 13:10 to 2026-10-04 14:52 (1 h 42 min)
- 2026-10-31 22:15 to 2026-11-01 00:00 (1 h 45 min)

Total downtime counted: 3 h 27 min of the 44,640 minutes in the month, so availability was 99.5362% against the 99.9% commitment.
Your SLA lists a credit of 10% of the monthly fee when availability is below 99.9%. On a monthly fee of $14.99 that is $1.50.

Please apply the credit to the account and confirm by reply. I am sending this within the claim period (by 2026-11-30).

Thank you,
[your name]

Take it with you

Docket Pass ($1.95 a month or $19.50 a year), free during preview: every outage and monthly total as CSV, a calendar file with each claim deadline and a 3-day reminder, and the claim as a text file.